FAQs

You can call us on 01340 881771 or email us enquiries@mashtun-aberlour.com.

Please note check-in is from 4pm, check out by 11am.

Please email us at reservations@mashtun-aberlour.com.

We currently have a 72-hour cancellation policy on room bookings.  Please email reservations@mashtun-aberlour.com if you need to amend your stay.

We will do our best to accommodate any special requests. Please contact us prior to arrival to discuss.

You can call us on 01340 881771 or email us enquiries@mashtun-aberlour.com.

Head over to our Contact Us page to find our full address and a map view of our location.

Allocated parking by room name is provided to the rear of the hotel for residents. There are limited spaces for restaurant guests, but there is ample street parking to the front and nearby.

Unfortunately, we have a no-pets policy in our rooms and our lodge. Our restaurant is however dog friendly.

Due to the historical nature of our building, we are unable to provide lift access to rooms on upper levels and therefore they are not access-available. However, Stalla Dhu Lodge, on the ground floor, is suitable for wheelchair users and those with mobility issues.

Wifi is available throughout the hotel and is free of charge for all guests.

Yes, all of our rooms have hair dryers.

We do not have fridges or mini bars in our rooms but please enjoy the complimentary tea, coffee, and biscuits.

Breakfast is served daily from 8.00am until 9.30am. Should you require an early or late breakfast, please contact us in advance to arrange.

Dinner times may vary depending on the season, so please check with reception when you arrive or please contact us to book a table in advance.

You can call us on 01340 881771 or email us enquiries@mashtun-aberlour.com.

Unfortunately we do not offer room service.

Dietary considerations are thoughtfully catered for and staff are trained in allergen awareness. However, we do require advance notice of any severe allergies and food intolerances, so please mention when booking.

You can call us on 01340 881771 or email us enquiries@mashtun-aberlour.com.

We kindly ask guests to dress in smart/casual attire.

Please contact a member of our team at the hotel via phone/email.

You can call us on 01340 881771 or email us enquiries@mashtun-aberlour.com.

Email us on enquiries@mashtun-aberlour.com.

Please contact a member of our team at the hotel via phone/email.

We also welcome feedback on TripAdvisor and Google Reviews.